Welcome to the Tourism and Hospitality Toolkit

The Tourism and Hospitality Toolkit is designed to support employers and employees across Scotland's dynamic tourism and hospitality sector. Whether you’re running a business or working on the front lines, this toolkit provides you with practical resources, guidance, and tools to help you navigate the challenges and opportunities in the industry.

Who Should Use the Toolkit? 

Who Should Use the Toolkit? 

  • Whether you're a waiter, tour guide, event organizer, restaurant manager, apprentice, or CEO, this toolkit is designed for you. No matter your role, you'll find useful resources and information tailored to your needs.

  • The toolkit is divided into dedicated sections for employers and employees, offering relevant advice for managing businesses, as well as personal career development and well-being.

  • Whether you're managing a small café or a large hotel chain, this toolkit provides valuable insights and support for your business operations.

  • We’ve done the hard work of pulling together the key information and resources from across the industry, making it easier for you to focus on what matters most—delivering excellent service and fostering success in the tourism and hospitality sector.

What’s in the Toolkit?

Employer Icon

For Employers:

Employers in tourism and hospitality face challenges such as staffing, legal compliance, and maintaining a safe and productive work environment. The toolkit offers practical solutions to help you overcome these obstacles and build a successful, thriving business.

  • Training & Development

  • Colleges & Universities

  • Achieving Net Zero

  • Recruitment & Retention

  • Fair Work

  • Other resources

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For Employees:

As an employee, you may be looking for ways to develop your skills, understand your rights, and maintain your health in a fast-paced industry. The toolkit provides everything you need to succeed and grow in your tourism and hospitality career.

  • Your Rights at Work

  • Education & Training

  • Visa Sponsorship & Immigration Support

  • Health & wellbeing

  • Financial support

  • Other resources

About the toolkit

About the toolkit

This toolkit is brought to you by Serving the Future, in partnership with Skills Development Scotland and Springboard and with support from the Hospitality Industry Leadership Group.

Our mission is to support the growth and success of Scotland’s tourism and hospitality sector by providing the tools and resources businesses and employees need to thrive.

We’ve gathered expert advice and practical solutions into one accessible platform, designed to help you excel in the tourism and hospitality industry.