Training and Development

Find programs and support to upskill your current team and keep them at the forefront of industry standards.

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Traveltech

Traveltech brings together a growing community of over 200 traveltech organisations with the tourism and hospitality sectors to innovate and shape the future of travel.

Food Standards Scotland

Food Standards Scotland offers industry-specific advice on food safety management and food hygiene regulation to help small businesses within the tourism and hospitality sector.

Exercise in a Box

Exercise in a Box is a 90-minute interactive workshop designed to help organizations assess and strengthen their cyber resilience. Developed by the National Cyber Security Centre, it provides real-world business scenarios with guided questions to test your response to cyber threats—all in a safe, non-technical environment.

VisitScotland

Working closely with public agencies, local authorities and private businesses, VisitScotland strives to ensure that visitors experience the very best of Scotland and that the country makes the most of its outstanding tourism assets and realises its potential.

ACAS

Known as the Advisory, Conciliation and Arbitration Service, ACAS offers free training, events and tailored support to help you deal with workplace problems and keep up to date with best practice.

Apprentice North East

Hospitality Apprentice North East (HANE) offers industry-led hospitality apprenticeships in the North East of Scotland. HANE is supported by ONE, Skills Development Scotland, and Training Matters.

Apprenticeship.scot

Apprenticeships provide training and upskilling that are crucial to business growth and sustainability.

Apprenticeship in Hospitality Scotland

The Apprenticeship in Hospitality Scotland’s (AHS) vision is to create world class, industry led, hospitality apprenticeship programmes aimed at encouraging young people to work in Hospitality and Tourism.

Business Gateway

Supported by all 32 Scottish local authorities, Business Gateway offers 1:1 local advice to help new and growing businesses, as wellas support webinars, advice on funding and information about official guidance.

Destination Leaders Programme

Fully funded by Scottish Enterprise, working alongside the Scottish tourism industry and delivered by Edinburgh Napier University, the Destination Leaders Programme is designed to equip emerging tourism leaders with the skills, knowledge and networks that they need to become effective destination leaders.

Developing the Young Workforce

Developing the Young Workforce is the Scottish Government’s Youth Employment strategy to better prepare young people for the world of work.

Digital Boost

You can access free guides, articles and more on how digital can help you to improve your business, people and processes.

Fair Work in the Hospitality and Tourism Industry: Case studies

Featured

Employee Case Study - Megan

At the beginning of the Serving the Future project, Megan worked as a seasonal chef in a hotel in a remote rural area.

Employee Case Study - Paula

At the beginning of Serving the Future, Paula was in her 20s and living in a city with her partner. They rented a flat, costing £900 per month plus council tax, and they shared rent and household bills.

FAIR WORKCASE STUDY: COMEDY VENUE

This small group operates comedy clubs in Scotland and England. It has a turnover of £4m pa and employs approximately sixty staff.

FAIR WORKCASE STUDY: DISTILLERY + HOTEL

This employer operates a hotel and distillery in the north of Scotland which has grown significantly in the past eight years and now employs almost 150 staff, working across 20 buildings.

FAIR WORKCASE STUDY: FISH AND CHIPS

This employer operates a multi award-winning seafront take away and restaurant. Established in the mid-2000s it now employs sixteen staff and is proud to be a real Living Wage employer.

FAIR WORKCASE STUDY: HOTEL

This employer operates a collection of ten properties across remote locations. The hotel chain has a workforce of around 650 employees, fluctuating seasonally by about 100 to 150 workers.

FAIR WORKCASE STUDY:MERCAT TOURS

Mercat Tours operates guided tours for visitors and international tours to Europe for schools. The family ownedand managed business employs around 50 staff with ages ranging from early 20s to late 60s. The team are described as “diverse”, and several have been with the business for over ten years.

Training and Development

Find programs and support to upskill your current team and keep them at the forefront of industry standards.

Please use the filter below to narrow down your search:

Fair Work in the Hospitality and Tourism Industry: Case studies

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